*Disclaimer* No innocent customer service employees were harmed in the production of this blog. Only the lazy ones, no just kidding. I have had a few retail and customer service jobs, so am well aware of how crummy they are treated at times. I try really hard to be patient and kind with the front line staff. They often take the brunt of customer complaints and general lack of patience. Often, when mistakes are made by co-workers, it effects everyone on the team/department. This retail experience was one of those examples…
I have been on a search for new furniture, specifically a dining room table. This search has dragged over years, mostly because of a tight budget and the fact that most of our funds are now drained by the need for various baby gear. I am even willing to get second hand furniture, but it has to fit in our tiny space and be in better condition than what we have. I had my eye on a new 5 piece table set in my local department store. Recently the price dropped for a two day sale, from $399.99 to $199.99! Oh I wanted that table!
On sale day I walked over to the store and found that they still had one left, but the box was perched on a tall shelf. At least 7 feet high. That was a strange place to put a box that, according to details printed on the side, weighed 50 KG . I had two issues; I needed to measure the box to see if it would fit in my hubby’s car. Second problem; there was a man already standing under the shelf, staring up at the same box I was eyeing. I didn’t know how long this man had been waiting. I knew better than to try and look for an employee to help me with measuring. I had worked in this store and knew that they were under-staffed in early morning hours. I marched off to the hardware section to find a measuring tape to borrow, then grabbed a ladder to help with the reach. Once again I thought; ‘Why would they put this box up here? Anything over 70 lbs is supposed to be on floor level’. I set myself up in front of the shelf, climbed up, and measured as best as I could as it was still out of reach.
The Waiting Man was now sitting on a stool and reading a paper, looking out the corner of his eye once in a while. Just as I was finishing my calculations, a store employee, I’ll call Joe came down the aisle. Joe didn’t seem bothered at all by my borrowed items from the hardware department. I guess he is used to customers taking things into their own hands. I heard him tell the Waiting Man that he was unable to find the lift that would get the box down from the shelf. The Waiting Man asked if he could buy the table set and come back when it could be rescued from its perch. Joe said he was sorry but they couldn’t hold Door Crasher items. Waiting Man was done being patient; “When I learn how to fly you’ll be the first to know, but I have been waiting here since the store opened an hour ago for you to get this box down!” Joe apologized and wondered out-loud if a fellow employee was pulling a April Fool’s
prank, by putting the box up that high in the first place. The humor was lost on Waiting Man.
I couldn’t stick around to see the resolution for this sit-com. I had to start work soon, and I had recieved a text from my hubby. It wasn’t the news I was hoping for…the box wouldn’t fit in our trunk. As I was unpacking boxes at the home decor store I work at, I had a light bulb moment. When break time came, I went back to the Department Store. The ladder was still there, no surprise to me. I found something to poke the box and climbed up. *POKE POKE* Haha, the box moved. It was EMPTY! Which means it was the DEMO box. The poor schmo that had been stuck putting that DEMO together, couldn’t be bothered to mark DEMO on the box before putting it out of reach. April Fool’s indeed. I wondered what the Waiting Man would have to say about that bit of news.